Legal

Privacy Policy

Delzy — operated by Inficrux AI Solutions LLP. This policy explains how we collect, use, and protect your information when you use our app and website.

Effective date: May 18, 2026 · Last updated: May 18, 2026

Play Store / App listing URL: https://delzy.in/privacy-policy

Data minimization

We collect only what is needed to run orders, delivery, and your account.

Transparency

We explain what we collect, why we use it, and when it is shared.

Security

We use encryption in transit and access controls to protect your data.

1. Introduction

This Privacy Policy describes how Inficrux AI Solutions LLP ("Inficrux", "we", "us", or "our") collects, uses, discloses, and protects personal information when you use the Delzy mobile application, the website at https://delzy.in (and related subdomains), and related services (collectively, the "Service").

Delzy is a local delivery platform that connects customers with partner shops and delivery riders. By creating an account, placing an order, or otherwise using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

2. Who is responsible for your data

Data controller: Inficrux AI Solutions LLP

Product / Service: Delzy

Website: https://delzy.in

Company website: https://inficrux.com

Privacy contact: privacy@delzy.in (or info@inficrux.com)

Support: support@delzy.in

3. Information we collect

We collect information you provide directly, information generated when you use the Service, and limited technical data from your device.

  • Account and identity: name, mobile phone number, email address (if provided), profile photo (optional), and OTP verification records.
  • Delivery and orders: delivery addresses (including area, landmark, and map coordinates when you pin a location), cart items, order history, order status, delivery notes, and support messages.
  • Location: approximate or precise location when you select a delivery address, use map features, or when riders update delivery progress — only as needed for fulfilment and tracking.
  • Device and app data: device type, operating system, app version, push notification token, IP address, and basic diagnostic logs used to keep the Service secure and reliable.
  • Communications: messages you send to customer support and feedback submitted through contact forms.
  • Payment-related data: if online payments are enabled, transaction references and payment status may be processed by our payment partners; we do not store full card numbers on our servers.

4. How we use your information

We use personal information for the following purposes:

  • Create and manage your account and authenticate you (including OTP sign-in).
  • Process orders, assign deliveries, and provide real-time order and delivery updates.
  • Send push notifications and SMS (where applicable) about order status, offers, and service announcements.
  • Calculate delivery fees, validate service areas, and improve routing and operations.
  • Provide customer support and respond to inquiries.
  • Prevent fraud, abuse, and security incidents; enforce our Terms and Conditions.
  • Comply with applicable laws, regulations, and lawful requests from authorities.
  • Improve the Service through aggregated or de-identified analytics where possible.

6. How we share information

We do not sell your personal information. We share data only as described below:

  • Partner shops: order details needed to prepare and hand over your order.
  • Delivery riders: name, phone (as needed), delivery address, and order information required to complete delivery.
  • Service providers: cloud hosting, push notification delivery (e.g. Google Firebase Cloud Messaging), maps (e.g. Google Maps), SMS/OTP providers, and analytics or error monitoring — bound by confidentiality and data-processing obligations.
  • Legal and safety: when required by law, court order, or to protect rights, safety, and security of users and the public.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy or equivalent protections.

7. Location information

Delzy uses location data to show nearby shops, set delivery addresses, display order tracking, and help riders navigate. You can control location permissions in your device settings. If you disable location access, some features (such as map-based address selection or live tracking) may not work fully.

8. Push notifications

With your permission, we send push notifications about orders, delivery updates, and service-related messages. You can turn off notifications in your device or app settings. Disabling notifications does not affect essential SMS or in-app order updates where required to complete a transaction.

9. Cookies and similar technologies (website)

The Delzy website may use essential cookies or local storage for sign-in sessions, security, and preferences. The Delzy mobile app does not use browser cookies. If we add non-essential cookies or analytics on the website, we will update this Policy and, where required, request your consent.

10. Data retention

We retain personal information only as long as necessary to provide the Service, resolve disputes, enforce agreements, and meet legal, tax, and accounting requirements. When data is no longer needed, we delete or anonymize it within a reasonable period, unless a longer retention period is required by law.

11. Security

We implement reasonable technical and organizational measures, including HTTPS encryption, access controls, and secure authentication practices. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

12. Your rights and choices

Subject to applicable law, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information in your profile.
  • Request deletion of your account and eligible personal data.
  • Withdraw consent where processing is based on consent.
  • Object to or restrict certain processing, where applicable.
  • Lodge a complaint with a data protection authority in your jurisdiction.

13. Account and data deletion

You may request account deletion by contacting support@delzy.in or privacy@delzy.in from the email or phone number linked to your account. We will verify your request and delete or anonymize personal data within a reasonable timeframe, except where we must retain information for legal, fraud-prevention, or unfinished transaction purposes.

You can also update or remove saved addresses and profile details in the app where those options are available.

14. Children's privacy

The Service is not directed to children under 13 years of age (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact us at privacy@delzy.in and we will take steps to delete it.

15. International users and transfers

Delzy is operated from India. If you access the Service from other countries, your information may be processed in India or where our service providers operate. We take steps to protect data in line with this Policy regardless of processing location.

16. Third-party links and services

The Service may contain links to third-party websites or services (for example, payment or map providers). Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information to third parties.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on https://delzy.in/privacy-policy with an updated "Last updated" date. For material changes, we may notify you via the app, email, or other reasonable means. Continued use of the Service after changes become effective constitutes acceptance of the updated Policy.

18. Contact us

For privacy questions, access requests, or complaints:

Inficrux AI Solutions LLP

Email: privacy@delzy.in | info@inficrux.com

Support: support@delzy.in

Website: https://inficrux.com

App / Service: https://delzy.in

Summary for app store data safety (Delzy app)

For Google Play Data safety and similar disclosures, Delzy may collect: personal info (name, phone, email), location (for delivery), app activity (orders), device identifiers (push tokens), and optional photos (profile). Data is used for app functionality, account management, fraud prevention, and communications. Data may be shared with service providers and delivery partners as described above. Users can request deletion via privacy@delzy.in. Data is encrypted in transit. The app is not designed for children under 13.

Location Notifications Deletion requests Not for under 13 delzy.in

Questions about privacy?

Contact Inficrux AI Solutions LLP for access, correction, or deletion requests.

privacy@delzy.inContact formTerms & Conditions